FAQs
Q1: How long does shipping take?
A1: We ship globally. Estimated delivery for international orders: 10–20 business days. You will receive a tracking number once your order is shipped.
Q2: Can I track my order?
A2: Yes! Every order comes with a tracking number. You can check it via your order confirmation email or your Gizomi account.
Q3: Do you offer returns?
A3: Yes, we offer 30-day returns or replacements for damaged or incorrect items. Contact support with your order number and photos of the item.
Q4: How do I contact customer support?
A4: Email us at support@gizomi.com or use the contact form on our website. We reply within 24–48 hours.
Q5: What payment methods do you accept?
A5: We accept all major credit/debit cards.
Q6: Do you charge customs or import duties?
A6: International orders may be subject to customs fees depending on your country. These charges are the buyer's responsibility.
